Our Commitments

To respect your choice of assortment

The assortment delivered must correspond to the type ordered, as it is presented on the web site.

To provide "photo proof"

We will the email you a photo of the box you have chosen, taken just before it was dispatched and accompanied by your message card. That way, you can check your order with your own eyes.

To respect the "price-volume" ratio

Aquarelle-gourmand.com offers a range of prices for each box. The size of the box must correspond to the price selected. The price indicated is the net minimum.

To respect the quality

Every box delivered is marked with a date before which the contents should be eaten, to ensure the transparency of our freshness guarantee.

To respect your chosen delivery time

Aquarelle-gourmand.com will ensure that the delivery date requested on the order form is respected.

To respect your privacy

Aquarelle-gourmand.com adheres strictly to the French Freedom of Information Act 78-17 of 6th January 1978 with regard to all personal information you may communicate to us when placing an order on our web site. This personal information is protected, declared to the CNIL and exclusively reserved for use by our production personnel. You have the right to access, modify, correct or delete any personal information concerning you.
You may exercise this right by contacting us at:
Aquarelle Gourmand, 118 rue de Tocqueville, 75017 Paris, Customer Service.
To find out more about our privacy, read our article : Your privacy

Total security

Aquarelle-gourmand.com ensures totally secure and flexible online or telephone payment by credit card, thanks to its payment system, entrusted to a company specialising in secure online payment. Aquarelle.nl guarantees the total confidentiality of your bank details, secured by SSL protocol, which automatically controls the validity of your access rights when you pay by credit card and encrypts all data exchanges. We never access or store any information concerning your credit card.
To find out more, read our article : Payment Methods

Money back guarantee

Any product returned within 7 days in its original packaging will be fully reimbursed, once we have established a defect or non-conformity in the product delivered.

Customer Service

Our customer service is accessible :

• by telephone on 0820 820 450 (indigo number 0,12 €/minute) from Monday to Saturday between 10 am and 6 pm
• by e-mail at Customer Service.

All requests for information will be answered within 48 hours. You may also write to: Aquarelle Gourmand, 3 rue Lucien Frémont, 60 810 Brasseuse, France.